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Terms and Conditions
Credit card orders are billed by CAELESTIS PRODUCTIONS.
Orders can be shipped via UPS, USPS, FedEx, or Airborne Express. Orders to Canada and overseas are considered final, and purchaser is responsible for customs and duty upon receipt. For Cash-On-Delivery (COD) shipments, payment must be made with Cashiers Check or Money Order only, and shipper's COD charges will be applied. No COD shipments will be made to locations outside the Continental US.
DAMAGED & MISSING PACKAGES:
Report damaged packages immediately to shipping company, if possible in the presence of the driver. After reporting damage to the appropriate company, call Caelestis Productions at 888-288-0550. Damaged items must be reported within 5 days. If you suspect that your package may have been lost in transit, please call Caelestis Productions to receive a tracking number.
WRONG ADDRESS PACKAGES:
If a package is returned because of a wrong address and the mistake was made by Caelestis Productions we will pay the reshipping charges. If the customer made the mistake, the customer will pay the reshipping costs. Only after payment has been arranged will the package be reshipped.
When your shipment arrives, please carefully check the contents of the package against the enclosed invoice. If there is a mistake on your order, please contact us immediately and we will make arrangements for the filling or exchange of incorrect items. Please have a copy of the invoice ready when calling. Shortages must be reported within 48 hours of receipt.
RETURNS & REFUNDS:
You can return any new, unused item to us within 30 days of receipt for exchange or refund. A 25% restocking fee will be charged. For items returned after 30 days, there will be no refund, only exchange. We do not offer returns on electrical or fuel parts. We will not accept returns on any parts that have been modified by the customer.
DECLINED CREDIT CARDS:
If a customer credit card is declined and the parts have already been pulled or packed, there will be a 25% restocking fee charged. The order will then be shipped when the card is valid for transactions.
Warranties are supplied by the manufacturer. Caelestis Productions is not liable for warranty on items either express or implied, including any implied warranty of fitness for a particular purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this product(s). If a new item purchased from Caelestis Productions is faulty, please contact us for further warranty information. All warranty claims should be made to the manufacturer of the product.
All images on this web site are the property of Caelestis Productions, copyright 2002, all rights reserved. All images have been digitally watermarked for online tracking. Please contact us for information on licensing or reproducing any images.